Unapplied Shore Excursion Refund
Our snorkeling excursion was officially canceled by the tour operators due to bad weather during our cruise last month, and the onboard desk promised a full refund to my credit card. It’s been weeks since we got back, but the original charge is still on my credit card statement. The travel agency says they can't do anything because the cruise line holds the funds.
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I spent a month playing phone tag over a missed shore credit because the onboard computer systems don't always sync cleanly with the corporate accounting office. I finally fixed it by finding the direct shoreside Royal Caribbean phone number to skip the standard reservation lines entirely. I called them up, read the cancellation receipt number to the billing agent, and she manually issued the credit back to my Visa card in under two minutes.